Every order on Nelkos is covered by Buyer Protection, so you can shop with total confidence.

What is covered

  • Items that never arrive within the guaranteed window.
  • Items that arrive damaged, faulty or significantly not as described.
  • Unauthorised or incorrect charges.

How to claim

Open a request from My Orders within 30 days of the expected delivery date. Our team reviews most claims within 48 hours and issues a refund or replacement where eligible.