Privacy & Cookies Policy

Last Updated: October 2026 | Effective Date: October 2026

Welcome to Nelkos (“we”, “our”, “us”, or “Nelkos”). We operate the e-commerce store and marketplace accessible at https://nelkos.com. We are deeply committed to respecting your privacy, protecting your personal data, and complying with all applicable international data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, the California Consumer Privacy Act (CCPA), and Meta Platform Terms.

This Privacy & Cookies Policy explains how we collect, process, store, share, and protect your personal data when you visit our website, register an account, make a purchase, or interact with our advertisements across social media platforms such as Facebook and Instagram.

1. Data Controller Information

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is:

Business Name: Nelkos
Website: https://nelkos.com
Primary Contact Email: odilon2limet@yahoo.com
Customer Support: support@nelkos.com

2. Personal Data We Collect

We may collect, use, store, and transfer different types of personal data about you, grouped as follows:

Identity & Contact Data: Includes first name, last name, username, email address, telephone number, billing address, and physical shipping address.
Transaction & Order Data: Includes details of products purchased, order numbers, order date/time, delivery tracking information, payments processed, and purchase history. Payment card numbers are processed directly by our secure, PCI-DSS compliant payment gateways (e.g., Stripe, PayPal); Nelkos never stores full payment card numbers.
Technical & Device Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, device hardware identifiers, and screen resolution.
Usage & Behavioral Data: Includes information about how you navigate and interact with our website, pages viewed, products added to basket or wishlist, search queries, and duration of visits.
Marketing & Communications Data: Includes your preferences in receiving marketing promotions and newsletters from us, and your communication preferences.

3. Meta (Facebook) Platform Data & Advertising Technologies

Nelkos uses advertising services and marketing developer tools provided by Meta Platforms, Inc. and Meta Platforms Ireland Ltd. (“Meta”), including the Meta Pixel and Meta Conversions API (CAPI).

a. What We Use Meta Tools For:

Ad Optimization & Measurement: To measure the effectiveness of our Facebook and Instagram advertisements by understanding the actions visitors take on our store (e.g., viewing a product, adding items to basket, completing checkout).
Audience Creation & Retargeting: To deliver relevant ads and product carousels to users who have shown interest in our products, or to exclude existing customers from seeing redundant ads.

b. Data Transmission & Hashing:

When you interact with our website, certain event data (such as web pages visited, purchase amount, and hashed customer identifiers such as hashed email) may be transmitted to Meta securely via encrypted HTTPS connections. Meta matches this data against Facebook/Instagram user accounts to optimize campaign delivery in compliance with the Meta Platform Terms.

c. How to Control Meta Tracking:

You can manage and opt out of interest-based ads delivered by Meta at any time through your personal Facebook account settings: Facebook Ad Preferences or through the European Interactive Digital Advertising Alliance at youronlinechoices.eu.

4. Legal Bases for Processing (GDPR & UK GDPR)

Under European and UK data protection law, we only process your personal data where we have a lawful legal basis to do so:

Performance of a Contract: Necessary to process your order, deliver products, handle payments, and communicate with you regarding your shipment.
Legitimate Interests: Necessary for our legitimate business interests in operating, securing, and improving our store, preventing fraudulent transactions, and marketing our catalog effectively without overriding your fundamental privacy rights.
Compliance with Legal Obligations: To comply with tax, accounting, and consumer protection reporting requirements.
Consent: Where you have expressly consented to receiving marketing newsletters or granted cookie consent for non-essential tracking cookies. You may withdraw consent at any time.

5. Cookies and Similar Technologies

Cookies are small text files stored on your computer or mobile device when you browse our website. We use cookies for the following purposes:

Strictly Necessary Cookies: Essential for core website functionality, maintaining your login session, remembering items in your shopping cart, and securing checkout. These cannot be disabled.
Functional Cookies: Remember your selected currency, language preferences, and wishlist items.
Performance & Analytics Cookies: Help us analyze traffic volume, popular products, and technical site performance to enhance user experience.
Marketing & Advertising Cookies: Placed by us and third-party advertising partners (e.g., Meta Pixel) to deliver tailored product recommendations and relevant advertisements.

You can manage your cookie preferences through your browser settings (Chrome, Safari, Firefox, Edge). Note that disabling certain essential cookies may affect checkout and site navigation.

6. Data Sharing and Third Parties

We never sell, rent, or lease your personal data to third parties. We only share information with trusted third-party service providers who assist us in operating our e-commerce business:

Payment Service Providers: To securely process transactions (e.g., Stripe, PayPal).
Logistics & Courier Partners: To dispatch, deliver, and track your purchased goods.
Hosting & Technical Infrastructure: To ensure high-speed, secure, and encrypted server hosting.
Marketing & Analytics Partners: Meta Platforms, Inc. for ad delivery and conversion reporting as described above.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, tax, accounting, or reporting obligations. Order records and transactional data are typically retained for 6 to 7 years in accordance with statutory tax regulations, after which they are securely deleted or anonymized.

8. Your Legal Rights

Under the GDPR, UK Data Protection Act, and applicable privacy laws, you possess the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of incomplete or inaccurate data.
Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it (see our User Data Deletion Instructions).
Right to Restrict or Object to Processing: Object to processing for direct marketing or request suspension of processing under specific circumstances.
Right to Data Portability: Request the transfer of your data to you or a third party in a structured, machine-readable format.
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact our Data Protection Team at odilon2limet@yahoo.com. We respond to all verified requests within 30 days.