Terms of Use

Last Updated: October 2026 | Effective Date: October 2026

Welcome to Nelkos! These Terms of Use (“Terms”, “Agreement”) govern your access to and use of the Nelkos e-commerce store, website, marketplace, and related services accessible at https://nelkos.com (“Website”, “Store”).

By accessing our website, creating an account, browsing products, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue using our services.

1. Eligibility and User Accounts

To use our services or place orders, you must be at least 18 years of age (or the age of legal majority in your jurisdiction). When creating an account, you agree to:

Provide true, accurate, current, and complete information during registration and checkout.
Maintain the confidentiality and security of your account credentials and password.
Accept full responsibility for all activities occurring under your account.
Promptly notify us at odilon2limet@yahoo.com if you suspect any unauthorized access to your account.

2. Products, Pricing, and Catalog Information

Product Accuracy: We endeavor to display product imagery, specifications, dimensions, and colors as accurately as possible. However, actual colors may vary depending on your display screen.
Pricing: All prices are displayed in the specified local currency (e.g., GBP £, EUR €, USD $) and include statutory taxes where applicable. Delivery and shipping costs are calculated and presented clearly prior to final payment confirmation.
Price Modifications: Prices and promotional offers are subject to change without prior notice. Once an order is confirmed, the purchase price for that transaction is fixed.
Availability: All product orders are subject to availability. In the rare event of inventory shortage after order placement, we will notify you promptly and issue a full refund.

3. Orders and Payment Processing

Order Acceptance: When you complete checkout, you will receive an automatic email acknowledging receipt of your order. This acknowledgment does not constitute formal acceptance of your order. An order is legally accepted and a binding contract formed only when we dispatch the goods and issue a shipment confirmation.
Payment Methods: We accept major credit/debit cards (Visa, MasterCard, American Express) and trusted digital wallets (such as PayPal, Apple Pay, Google Pay). All transactions are encrypted and processed through certified PCI-DSS compliant payment gateways.
Order Cancellation: We reserve the right to decline or cancel any order if fraudulent, suspicious, or unauthorized activity is detected, or in case of an obvious material pricing typographical error.

4. Shipping, Delivery, and Risk of Loss

We ship products locally and internationally using reputable courier services. Estimated delivery timeframes are provided at checkout. While we make every effort to meet delivery estimates, delays caused by customs clearance, extreme weather, or courier operational factors are beyond our direct control.

The risk of loss and title for all products purchased pass to you upon delivery by the carrier to your designated shipping address.

5. Returns, Refunds, and Statutory Cooling-Off Rights

We want you to be completely satisfied with your Nelkos purchase. In accordance with consumer protection regulations:

14-Day Right to Cancel: Consumers in the United Kingdom and European Union have the legal right to cancel their purchase and return items within 14 calendar days from the date of receipt without specifying a reason.
Return Condition: Returned items must be unused, in their original condition, with all tags, accessories, and original packaging intact.
Refund Processing: Once your return is received and inspected, refunds are credited back to the original payment method within 5 to 10 business days.
Full Policy: For detailed return instructions and exceptions, please review our Refund & Returns Policy.

6. Intellectual Property Rights

All content published on this website—including but not limited to text, graphics, logos, product imagery, video clips, user interface design, software code, and brand marks—is the property of Nelkos or its licensors and is protected by international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior express written permission.

7. Prohibited Uses

When accessing or using Nelkos, you expressly agree not to:

Use the website for any unlawful, fraudulent, or harmful purpose.
Attempt to gain unauthorized access to our servers, databases, or user accounts.
Use automated scrapers, bots, spiders, or data mining software without our written consent.
Transmit any viruses, malware, trojans, or disruptive malicious code.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Nelkos and its owners, directors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your access to, use of, or inability to use our website or products purchased.

9. Governing Law and Jurisdiction

These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom (England and Wales), without regard to conflict of law principles. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the competent courts of England and Wales.